Terms of Service

1. Acceptance and eligibility

By registering for or using the Service, you confirm that you can form a legally binding contract, that you are at least 16 years old, and that you will comply with these Terms and all applicable laws. The Service is intended for businesses and professionals. If you do not agree with these Terms, you must not use the Service.

2. Definitions

In these Terms:

• "Service" means the Neogenio SEO AI Engine, including the website, web application, and related features and workflows.
• "You" / "User" means the individual or entity using the Service, including members of a customer organization.
• "Organization" means an agency, business, or direct-client workspace within the Service, including its members and roles.
• "User Content" means data you provide or import, such as keywords, projects, briefs, and settings.
• "Generated Content" means articles, images, meta content, and suggestions produced by the Service's AI features.
• "Connected Site" means a WordPress site or other third-party destination you connect to the Service for publishing.

3. Description of the Service

The Service is an AI-powered SEO content platform for agencies and businesses. Depending on your plan, it may include:

• Keyword research and import: manual entry, CSV/Excel import, and import from WordPress.
• Keyword clustering and SERP analysis.
• Competitor analysis: competitor tracking, keyword-gap analysis, and visibility scoring.
• AI article generation: long-form SEO articles generated via Anthropic/Claude, with AI-generated featured images.
• Content refresh: rewriting and updating existing articles.
• Brand kit: logo and colour-palette settings applied to generated images.
• Publishing: direct publishing to your Connected Site(s) via the WordPress REST API.
• Rankings tracking, SEO reports, and internal-link suggestions.

4. Account registration and security

You must provide accurate, current, and complete information when registering and keep it up to date. Accounts and workspaces may include multiple members with different roles and permissions.

You are responsible for safeguarding your credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorised use or security breach. We are not liable for losses arising from your failure to keep your credentials secure.

Neogenio staff may sign in to your account to diagnose a support request. Billing, invoices and saved cards are blocked in the product during that session. We record who signed in, whose account they used, and when.

5. Plans, billing, and cancellation

Paid access to the Service is subject to the following:

• Plans: features and limits depend on your selected plan or package. Details and applicable fees are presented at checkout and in your account. We do not restate prices in these Terms.
• Payments: subscriptions are billed through our payment processor, Stripe. You authorise us and Stripe to charge the applicable fees to your chosen payment method.
• Direct clients: some direct-client accounts managed by Neogenio may be billed by manual invoice instead of, or in addition to, Stripe.
• Renewals: subscriptions renew automatically for successive periods unless cancelled before the renewal date, at the then-current fees.
• Cancellation: you may cancel at any time through your billing settings or by contacting us; cancellation takes effect at the end of the current billing period.
• Refunds: except where required by applicable law, fees are non-refundable. Any statutory consumer withdrawal or refund rights remain unaffected.

6. Acceptable use

You agree not to use the Service to, and not to permit others to:

• Engage in unlawful, fraudulent, harmful, or deceptive activity, or violate applicable laws or regulations.
• Create, upload, or publish content that infringes the intellectual property, privacy, or other rights of third parties.
• Generate or distribute spam, or engage in manipulative, deceptive, or "black-hat" SEO practices that violate search-engine guidelines or the law.
• Scrape, harvest, or extract data from the Service in an abusive manner, or exceed reasonable usage limits.
• Resell, sublicense, or make the Service available to third parties except as expressly permitted (for example, agency use for your own clients).
• Attempt to gain unauthorised access to the Service, other accounts, or systems, or bypass security or access controls.
• Introduce malware, overload, disrupt, or interfere with the integrity or performance of the Service or its infrastructure.

7. User content and responsibilities

You retain ownership of your User Content. You are responsible for your User Content and for ensuring you have the rights and permissions necessary to use it and to publish any content you produce with the Service. You grant us the limited rights necessary to host, process, and transmit your User Content for the purpose of providing the Service.

You are solely responsible for the Connected Sites you link to the Service, for the credentials you provide, and for anything published to those sites through the Service. You must ensure you are authorised to publish to each Connected Site and that published content complies with applicable law and the terms of the relevant platform.

8. AI-generated content

The Service uses artificial intelligence to generate and refresh content. AI output may contain errors, inaccuracies, omissions, or content that is not original or suitable for your purposes.

You are solely responsible for reviewing, editing, fact-checking, and verifying any Generated Content before relying on it or publishing it, and for ensuring it is accurate, lawful, non-infringing, and appropriate. We do not warrant that Generated Content is accurate, original, or fit for any particular purpose.

As between the parties, and subject to these Terms and any applicable AI-provider terms, you (the customer) own the Generated Content produced for you through the Service, including the generated articles and images. You are responsible for reviewing Generated Content before publication and for its accuracy, legality, and intellectual-property compliance.

9. Intellectual property

The Service, including its software, design, user interface, trademarks, and branding, is owned by NEOGENIO S.R.L. or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms. No rights are granted except as expressly set out here.

As between the parties, you retain your rights in your User Content and (subject to the AI-content section) in Generated Content produced through your account. You must not remove or obscure any proprietary notices in the Service.

10. Third-party services

The Service integrates with third-party services, including your WordPress site(s), Stripe, and others. Your use of those services is governed by their own terms and privacy policies, and you are responsible for your accounts and compliance with them. We are not responsible for third-party services, their availability, or their acts or omissions.

11. Availability and maintenance

We aim to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or factors beyond our control. We may modify, suspend, or discontinue features from time to time. Unless separately agreed in writing, we do not provide a specific uptime guarantee.

12. Suspension and termination

You may stop using the Service and close your account at any time, subject to the billing terms above.

We may suspend or terminate your access, in whole or in part, if you breach these Terms, fail to pay fees, or use the Service in a way that risks harm to us, other users, or third parties, or as required by law. Where reasonable and lawful, we will give you notice.

On termination, your right to use the Service ends. We may delete your data in accordance with our Privacy Policy and retention practices. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and governing law) will continue to apply.

13. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Service and all content and Generated Content are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability. This does not exclude warranties or rights that cannot be excluded under Romanian or EU law, including mandatory consumer rights.

14. Limitation of liability

To the maximum extent permitted by applicable law, NEOGENIO S.R.L. will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business, arising out of or related to your use of, or inability to use, the Service or any Generated Content. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under Romanian or EU law, including liability for gross negligence, wilful misconduct, death or personal injury caused by negligence, statutory consumer rights, or data-protection obligations.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless NEOGENIO S.R.L. and its officers, employees, and agents from and against claims, liabilities, damages, and reasonable costs arising from your User Content, your published content, your use of the Service in breach of these Terms, or your violation of applicable law or the rights of a third party.

16. Governing law and jurisdiction

These Terms are governed by the laws of Romania and applicable European Union law, without regard to conflict-of-laws rules. Subject to any mandatory consumer-protection rules that may grant you the right to bring proceedings in your place of residence, the competent courts of Romania will have jurisdiction over any dispute arising from these Terms or the Service.

17. Dispute resolution

If a dispute arises, please contact us first at contact@neogenio.com so we can try to resolve it amicably. Consumers in the EU may also access the European Commission's Online Dispute Resolution platform. Nothing in this section limits your right to bring proceedings before a competent court.

18. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service.

19. Severability and entire agreement

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force, and the invalid provision will be replaced by a valid one that most closely reflects the original intent. These Terms, together with the Privacy Policy and any plan-specific terms, constitute the entire agreement between you and us regarding the Service. Our failure to enforce a provision is not a waiver of it.

20. Contact

For any question about these Terms, contact NEOGENIO S.R.L., Bd. Basarabia 250, Sector 3, București, Romania (CUI RO52397613), at contact@neogenio.com.

Limitation of Liability & Disclaimer

NEOGENIO S.R.L. provides the service and all information it contains "as is" and "as available". To the maximum extent permitted by applicable law, NEOGENIO S.R.L. assumes no responsibility or liability for any damages, losses, errors, omissions, inaccuracies, or consequences arising from your use of the service or reliance on any information or AI-generated content it produces, and makes no warranty of accuracy, completeness, fitness for a particular purpose, or uninterrupted availability. Nothing in this document excludes or limits liability that cannot be excluded or limited under Romanian or EU law — including liability for gross negligence, wilful misconduct, your statutory rights as a consumer, or our data-protection obligations.