Neogenio Help Centre

Everything you need to connect a site, produce your first article, and keep it ranking. Start with WordPress: it is the connection everything else depends on.

Before you begin

Three things make the first thirty minutes go smoothly.

A WordPress siteSelf-hosted, or WordPress.com Business and above. You need admin access once, to create an application password.

A keyword or twoYou can import a list later. To try it end to end, one keyword is enough.

Your brand coloursOptional, but images come out on-brand instead of generic if you set them.

No plugin requiredNeogenio talks to WordPress through the REST API that ships with WordPress. There is nothing to install on your site.

Add your first website

A website in Neogenio is the container for everything else: its keywords, its brand colours, its articles and its WordPress connection. Nothing can be generated until one exists.

Open WebsitesIn the left menu, go to Websites and choose Add Website, top right.

Step 1. Websites lives in the left menu. Add Website is the green button, top right.

Enter the domainUse the full address including https://, with no trailing slash. This is the site articles will publish to.
Pick the content languageEnglish, Romanian, German, French, Spanish or Italian. Articles, headings and FAQ sections are all written in this language, so pick the language your readers use, not your own.
SaveYou can add the WordPress connection now or come back to it.

Steps 2 to 4. Two fields and Save. The language you choose here is the language every article for this site is written in.

How many websites can I add?Starter, Advanced and Pro include one website. Agency includes unlimited websites.

NextThe website exists but cannot publish anywhere yet. Connecting WordPress is the next section, and it is the step most people get stuck on, so it is written out in full.

WordPress: what you need

Neogenio connects with an application password, not your normal login password. An application password is a separate credential WordPress generates for one specific application. You can revoke it at any time without changing your own password, and it cannot be used to log in to wp-admin.

You need	Where it comes from
Site URL	Your site's address, for example `https://example.com`
Username	Your WordPress username. Optional on some setups, see below.
Application password	Generated in WordPress, 24 characters shown in blocks

Application passwords need HTTPSWordPress hides the application password screen on sites served over plain HTTP. If you cannot see it, check your site has a valid SSL certificate.

Create an application password

Log in to WordPress as an administratorGo to https://yoursite.com/wp-admin.
Open your profileIn the sidebar choose Users, then Profile. On some setups this is Users, then All Users, then your own name.
Scroll to Application PasswordsIt sits near the bottom of the profile page, under Account Management.
Name itType Neogenio in the New Application Password Name field. The name is only a label, so you can recognise and revoke it later.
Click Add New Application PasswordWordPress shows a 24 character password in blocks, like abcd EFGH 1234 ijkl MNOP 5678.
Copy it immediatelyWordPress shows it once. If you navigate away you cannot see it again and will have to create another one.

Inside WordPress. Users, then Profile, then scroll to Application Passwords. The password appears once, in the green box. Copy it before you leave the page.

Keep the spacesCopy the password exactly as WordPress displays it, spaces included. It works either way, but copying verbatim avoids mistakes.

Connect it in Neogenio

Open the websiteGo to Websites and select the site you added.
Choose WordPress ConnectionThen Connect.
Paste the site URLInclude https:// and no trailing slash.
Enter your usernameThe WordPress username, not your email, unless your username is your email.
Paste the application passwordInto the application password field, not the username field.
SaveNeogenio stores the credential encrypted and uses it only to publish and to read article status back.

Steps 3 to 6. Three fields. The application password goes in the bottom field, on its own. Test Connection before you leave the screen.

The two fields are separateUsername in the username field, application password in the password field. Pasting username:password together into one field is a legacy format that still works, but it is not supported and it makes problems much harder to diagnose.

Username left blankSome hosts accept an application password on its own, and the connection still builds correctly. If publishing then fails with a 401, fill the username in.

Test the connection

Use the Test Connection button on the WordPress Connection screen. It makes a real call to your site and reports back.

Result	What it means	What to do
Connected	Neogenio can authenticate and read your site.	Nothing. You are ready to publish.
401 Unauthorized	Username or application password is wrong.	Create a fresh application password and paste it without retyping.
403 Forbidden	Authentication worked, the user lacks permission.	Give the account the Editor or Administrator role.
404 Not found	The REST API is not reachable at that address.	Check the URL, and check nothing blocks `/wp-json/`.
Timeout	The site did not answer in time.	Check a firewall, Cloudflare rule or host is not blocking outside requests.

How article status syncs

WordPress is the source of truth for whether an article is published. Neogenio never overrides what WordPress says.

Articles are always sent to WordPress as drafts. You open the post in WordPress, review it, and publish it there. Neogenio then reads that status back.

Status in WordPress	Shown in Neogenio
Draft	Draft
Pending review	Review
Published	Published
Private	Private
Scheduled	Scheduled
Trashed or deleted	Trashed, with the previous status remembered

Status refreshes automatically about every thirty minutes. To see a change immediately, use the Sync button in the article editor.

Why can I not change status inside Neogenio?Because two systems that both think they own the status will eventually disagree, and the version your readers see is the one in WordPress. Publishing stays where your editorial control already is.

WordPress troubleshooting

Test Connection returns 401 even though the password is correct

Create a fresh application password and paste it again without retyping. A truncated copy is by far the most common cause. If it still fails, put the WordPress username in the username field explicitly rather than leaving it blank.

I cannot find the Application Passwords section

It appears on the profile page only when the site is served over HTTPS. Some security plugins disable it and some managed hosts hide it. Check your SSL certificate first, then disable security plugins one at a time to find which removes it.

Publishing fails but Test Connection passes

Test Connection authenticates and reads. Publishing writes. If reading works and writing does not, the account almost certainly lacks the capability to create posts. Give it Editor or Administrator.

Articles publish but images are missing

Uploading media needs write access to the WordPress media library. Check the uploads directory is writable and that no plugin restricts uploads by MIME type.

An article shows as Trashed and I did not delete it

Neogenio marks an article trashed when WordPress returns 404 for it. That happens if the post was deleted, or if its permalink changed. The previous status is kept, so nothing is lost on your side.

Brand Kit and colours

The Brand Kit is what makes generated images look like yours rather than generic stock. Upload a logo and Neogenio extracts a palette, or set the colours by hand.

Open Brand KitSelect the website first. Each website has its own kit.
Upload your logoNeogenio reads the dominant colours out of it.
Adjust the paletteChange any colour that was picked up wrongly.
SaveEvery image generated from now on uses this palette.

Writing Style

Writing Style teaches Neogenio how you write, so articles sound like your site rather than generic AI. Point it at three to five pages you have written yourself and it builds a style profile from them.

Use your own pagesIf you point it at someone else's site, articles will be written in that company's voice. Use URLs from your own domain.

Add keywords

Add keywords by hand, or import a CSV from your existing research. Each keyword can carry a search volume, difficulty and intent, and can be grouped into a cluster.

Generate an article

Pick a keywordFrom your keyword list, or type one in directly.
Set the optionsLanguage, tone, target word count, and how many images you want.
GenerateWriting takes a few minutes. You can leave the page, it keeps running.

Review and score

Every draft arrives with two scores: an SEO score for on-page criteria such as keyword placement, headings, links and images, and a GEO score for how readable it is to AI search engines. Both are measured against fixed rules, so the number means the same thing every time.

Publish to WordPress

Publishing sends the article to WordPress as a draft, with its featured image, FAQ section and approved internal links. You publish it in WordPress when you are ready.

Refresh old articles

Content Refresh rewrites the body of an existing article while keeping its keyword, slug and URL exactly as published, so the things your rankings depend on do not move.

Run an SEO audit

An audit crawls your pages, checks each against a fixed set of on-page and technical rules, and returns an ordered list of what to fix first. How many pages are crawled depends on your plan.

Apply SEO fixes

Some audit findings can be fixed directly from Neogenio, such as missing meta descriptions and title problems. Each fix is shown before and after, and you approve it before anything is written back.

Internal links

Neogenio suggests links from a new article to your existing pages. Suggestions are held for your approval and every outbound URL is verified before it can be embedded.

Rank tracking

Track a keyword's position over time, with 7 day, 30 day and best-ever comparisons.

Reports

Generate a report covering rankings, content produced and audit results. Agency plans can export it as a branded PDF for a client.

Team and roles

Invite people by email. Starter, Advanced and Pro include one seat. Agency includes unlimited seats.

Plans and limits

Plan	Monthly	Articles/mo	Websites	Seats	Audits/mo	Pages per audit
Starter	35 EUR	5	1	1	3	100
Advanced	65 EUR	10	1	1	5	250
Pro	89 EUR	15	1	1	10	500
Agency	269 EUR	50	Unlimited	Unlimited	50	1000

Every plan starts with a 7 day free trial, no credit card required. Annual billing saves 20 percent.

Billing and invoices

Manage your plan, payment method and invoices from Billing. Invoices are issued automatically and are available to download at any time.

Common questions

Do I need a WordPress plugin?

No. Neogenio uses the REST API built into WordPress. There is nothing to install.

Will articles publish without me approving them?

No. Articles are sent to WordPress as drafts. You publish them there.

Which languages are supported?

English, Romanian, German, French, Spanish and Italian, with correct diacritics in each.

Can I change the AI model?

Yes, per project, from the models your plan includes.

What happens when I hit my article limit?

Generation stops until the next billing period, or you upgrade. Nothing is charged automatically beyond your plan.

Is my WordPress password safe?

Neogenio stores an application password, never your login password. It is encrypted at rest, and you can revoke it from WordPress at any time without changing your own password.

Contact support

Email support@neogenio.com. We answer within one business day.